Frequently Asked Questions
Everything you need to know about our easy-to-use, delicious online corporate catering service. Read our frequently asked questions below.
For more information, click here to speak to a member of the Saffron Catering team.
We operate a free delivery service within a 15 mile radius of DE12 7AJ.
You can request a collection from our HQ site at DE12 7AJ, within an allocated time period.
You can pay online via our secure payment system at the time of booking. For clients wishing to open a credit account with us, any first order must be pre paid, and you can then request a credit application form from us. Once accepted, you will be invoiced each week and payment will be due within 30 days of the invoice date.
Saffron charges VAT according to HMRC guidelines for food production. The online orders will show the VAT charge at the point of checkout, as will any invoice raised.
If you advise us of the cancellation by 1200 the day prior to the lunch there will be no charge. After this point, you will be charged the full amount of the order as we will have already placed our food orders.
Each menu has a minimum requirement available, e.g. our Packed Lunches have a minimum order of x 10 lunches. You can select up to 3 of our corporate lunch options including the dietary requirement options.